Every Monday, we'll send you a detailed invoice outlining the reimbursements we've recovered. We'll only bill you for cases we've opened on your behalf, and only after confirming that the reimbursements were posted directly to your Amazon Seller account. We'll give you the week to review the details of your invoice, so that you can ask questions or raise concerns.
Every Friday, we'll charge your payment method on file for the recovery fee.
We accept all major US bank accounts (ACH) and bank cards (debit/credit) via Stripe, our payments processor. You can read more about how your payments data is handled and kept secure at www.stripe.com.
No, we will only charge you for reimbursements that are keyed to Amazon Case IDs submitted by SellerBench. Amazon's Reimbursements Report will attribute each reimbursement to the original Case ID, which allows us to verify which reimbursements are associated with SellerBench's work.
Any reimbursements that are keyed to Case IDs submitted by your team, or are not associated with any Case IDs, will not be billed to you.
If you have any questions or concerns about your invoice, please get in touch. We'd be happy to go over your invoice with you. If you find that Amazon has revoked any reimbursements billed to you by SellerBench, we'll gladly investigate, and refund you for the related charges once confirmed that it has been revoked.