Handling your reimbursement claims well is a top priority at SellerBench.
Here's what Amazon requires of third-party Reimbursement Recovery Services:
"You are responsible for ensuring that cases they create on your behalf are accurate and comply with Amazon’s policies. Our policies prohibit any use of our services in an excessive or unreasonable way, including submitting insufficiently researched or prematurely submitted requests for reimbursement."
Ensuring that the cases we create on your behalf are accurate and sufficiently researched
Our Case Managers carefully review every case before submitting it to Amazon. We'll make sure that we build our analysis using fresh, current data, from multiple sources:
- Imported from the Amazon MWS API
- Manually confirmed on Seller Central Fulfillment Reports
- Additional documents & notes provided by SellerBench client
Only cases that pass our expert review process are then submitted directly to Seller Support, along with any supporting evidence necessary. Given our high success rate, we're confident that we only submit accurate, data-backed claims.
“Our historical success rate for reimbursement claims in the last 5 years is over 90%”
Ensuring that we comply with Amazon's policies
We strive to always be fully compliant with Amazon's Terms of Service. We regularly review changes to Amazon's policies to make sure that our service is following all of Amazon's requirements and best practices. SellerBench is approved and listed in Amazon's Marketplace Appstore here.
All of our analysis is built upon a thorough understanding of Amazon's Inventory Reimbursement Policies. We make sure to follow all of Amazon's guidelines for ensuring we give Amazon proper time to reconcile their mistakes first, as well as follow the proper protocols and channels for each reimbursement claim type.
Ensuring that our services are not excessive or unreasonable, and submitted with appropriate timing
When Amazon prohibits 'excessive or unreasonable' methods, they usually mean that you cannot use bots or scripts to submit claims to Seller Support. SellerBench makes sure to comply by doing the following:
- Submit claims manually. Your Case Manager will always review and submit each claim manually.
- Throttle the number of claims submitted. We typically submit 5-10 claims per day, to make sure that we do not overwhelm Seller Support with too many claims. We'll gradually adjust your case submission velocity to ensure we don't let any claims expire, and make sure to file older claims first. Want your Case Manager to submit more claims? Shoot your Case Manager a message to let them know!
- Provide data as evidence. We'll provide direct links to data Amazon published in your Fulfillment Reports to support our claims, and make sure we keep Amazon accountable to their own data!
- Wait to give Amazon time to reconcile first. Whenever we find a discrepancy, we'll wait an average of 30-45 days (per Amazon's Reimbursement Policies), to make sure that Amazon has a chance to automatically replace or reimburse your item first. We'll only initiate our claim once we've confirmed that Amazon has not reconciled your inventory properly.