There are two ways to stop your SellerBench services:
- Pause your account: You'd like a temporary hold on your account, but plan to resume services after an indefinite pause.
- Cancel your account: You no longer have a need for our services, and would like to deactivate your SellerBench account.
If the second applies to you, you can learn more below!
How do I cancel my SellerBench Account?
You can cancel your account at anytime by emailing your Case Manager, or our team at email@example.com. We'll process your cancellation request within 24 business hours.
What happens when you cancel?
Within 24 business hours:
We'll stop submitting new reimbursement claims immediately.
Over the next 2-3 days:
If there are any previously opened claims with Amazon, we'll take the next few days to make sure to properly resolve the open cases with Amazon (unless you'd like us to stop that too - just let us know). And once we've successfully resolved all previously opened claims with Amazon, we'll issue a final bill to clear your balance with SellerBench. Finally, once we have resolved all open cases and cleared your final bill with SellerBench, we'll send you a confirmation email that your account has been successfully cancelled with us.
How do I reactivate my account?
If you previously cancelled your account, but would like to reactivate your account, email us at firstname.lastname@example.org. Our team would be happy to help walk you through the necessary steps to reactivate our services.